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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Change the Sending Email for an App

  • Updated:

The Email Sending feature allows you to change the sending email address for any out-of-the-box emails that are sent using your app. For example, Email + PDF workflow events can be sent from your email (support@company.com) instead of the default CivicOptimize email address.

 

When configuring an email address, a verification email will be sent to the configured email address. You will need to access the email inbox, open the verification email, and click the link. These links last 24 hours, if the link has expired you are able to resend the verification email. Once the link has been clicked and the email address verified, any new emails sent from the app will be sent using your new sending email address.

 

 

Instructions

  1. Navigate to Apps and select Manage on the app
    Manage app.
  2. Select the Settings tab
    Settings tab.
  3. Scroll down to Email Sending and click Edit
    Edit email.
  4. Enter the new Email Address and Name
    Email and name.
  5. Click Save
    Save email.
  6. A verification email will be sent to the new address, you can resend the verification email if needed
    Send email.

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