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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Customize the Form Success Message

  • Updated:

This article walks through how to customize the display after a form is submitted. This can be done using HTML, inserting elements from the form, or using default content. There is also now an option to display a button so users can download the submission PDF.

 

 

Instructions

  1. Open an existing form or create a new form
    Forms menu and selected form.
  2. Navigate to the Settings tab
    Settings tab.
  3. Scroll down to the Success Message section and toggle on the Customize the success message option
    Customize the display after submission.
  4. Configure content, as needed
    Submission message textbox.
    • Insert Element: Use the drop-down at the top of the editor box to add data from a form element to the message
    • Use Default: Select the button to use the standard submission message text
    • Editor/HTML: Toggle between the HTML and Editor sides of the textbox
  5. If needed, toggle on the Display a button to download the submission PDF option to allow users to immediately download a copy of the PDF after completing the form
    Display a button to download the submission PDF toggle.
    • PDF File Name: Add a standard name for the PDF or use Submission Data Injection to use data from the form
    • Display submission ID in PDF: Toggle on to include the submission ID number in the PDF
    • Include payment details in PDF: Toggle on to add a page break after the form content and include the payment receipt information
    • Page break on form pages: Turning this on will create a page break in the PDF that reflects any page breaks in the form itself
    • Page Size: Choose A4 or US Letter
  6. You can also choose where users should be directed after clicking "Submit" or "Cancel"
    Navigation options.
    • My App: The user will be returned to the Forms list in your app
    • Back: The user will be sent to the previous page
    • Close Page: The form page will close
    • Redirect to URL: Specify a URL to direct the user to
  7. Scroll up and click Save
    Save Summary.
  8. The new message will now display when the form is submitted
    Form submission message.

 

Supporting Articles

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