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Attention customers within hurricane impacted areas:
Due to widespread impacts resulting from hurricanes, CivicPlus is committed to enhancing our resources to manage the anticipated increase in traffic and mitigate any potential disruptions. We will prioritize all assistance requests from affected areas to ensure we provide the highest level of support possible. Please be assured that we are here to assist you in any way we can during this challenging time. Your safety and satisfaction are our top priorities.

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View Your Support Tickets

  • Updated:

This article will show you how to view your own Support Tickets. This includes a comprehensive history of support tickets you created or are cc'd on, community posts and comments, and sections and articles that you are following.

 

Important Notes

  • This feature will only show your Support tickets and activity for CivicOptimize. If you have another product with CivicPlus, you will need to access that product's Help Center in order to see any tickets or activity for a different product. 
  • You will need to log in to your Help Center account in order to view your support tickets. Learn how to Create a Help Center account. 

 

Navigation Instructions

  1. On the Help Center Homepage, click Profile Name and select My Activities
    My activities.
  2. View your Activities

 

Tickets

  • My Tickets: View your submitted support tickets
    My requests.
    • View the Id, Subject, Time of Creation, Last Activity, and Status for each ticket/request
      • Filter by Status type
        Status.
        • Open: The request is being worked on by Support
        • Awaiting your reply: Support needs more information from you
        • Solved: The request has been solved and closed by Support
    • Use the Search requests function to search by keyword or ticket ID
  • Tickets I'm CC'd on: View tickets that you are copied on
    Requests ccd on.
    • View the Id, Subject, Time of Creation, Last Activity, and Status for each ticket/request
      • Status types include:
        • Open: The request is being worked on by Support
        • Awaiting your reply: Support needs more information from you
        • Solved: The request has been solved and closed by Support
    • Use the Search requests function to search by keyword or ticket ID

 

Contributions

  • Posts: View your own posts in the Community
    Posts.
    • View Title, Type, Vote sum, Last Activity, and date of Creation
  • Community Comments: View your own comments in Community Posts
    Community comments.
    • View the Title/Content of your community comment, Type, Vote Sum, Last Activity, and date of Creation
  • Article Comments: View your own comments on articles
    Article comments.
    • View the Title/Content of your community comment, Type, Vote Sum, Last Activity, and date of Creation

 

Following 

View sections and articles that you are following. View the Title of the section or article, Type (Section or Article),  the Following status (new articles and/or comments), and click Unfollow to unfollow the section/article.

Following tab.

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