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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Manage Calendar Bookings

  • Updated:

The Calendar Bookings feature allows people to book time on calendars using a form submission. This can be used to book appointments with internal staff or even book time with equipment or locations.

 

Once you have added a Calendar Booking Event to a Form, anyone who completes the form will be able to make an appointment on your configured calendar.

 

Confirmation Email

Two emails are sent when a booking is made, one to the person who made the booking and the other to the configured email address on the Calendar Provider. These emails contain:

  • The Scheduling page name
  • The set location
  • Start/end date and time
  • Any event details (only for the booker)

 

confirmation email example.

 

Reschedule Appointment

As part of the appointment booking, the person making the appointment is able to reschedule the meeting. Simply click the Reschedule button in the confirmation email to open up and select a new date and time that better suits you.

confirm new date and time.

 

Cancel Appointment

Both the appointment runner and the person making the booking can cancel the booking if it is no longer required. When canceling, a reason for the cancellation will need to be entered. An email will be sent to the corresponding person containing the cancellation reason.

reason for cancellation field.

 

Multi-Calendar Events

Often a booking can be made on a number of available calendars. This can be done using multiple calendars. If multiple calendars are configured for the scheduling page then the calendar will continue to allow users to select the same date and time as long as it is available on at least one of the calendars.

 

Resources

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